Terms of Use
Effective Date: October 20, 2025
Last Updated: October 20, 2025
Company: Defendra.io, Computerlog, LLC (“Defendra,” “we,” “our,” or “us”)
Address: 7920 Belt Line Rd, Suite 720, Dallas, TX 75254, USA
Website: https://defendra.io
Contact Email: support@defendra.io
1. Acceptance of Terms
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “Client,” or “you”) and Defendra, Inc., governing your access to and use of Defendra.io and any related services, products, content, software, portals, or documentation provided by Defendra.
By accessing or using Defendra’s website, software, or cybersecurity services, you let me know that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
If you do not agree with these Terms, do not use our website or services.
Defendra reserves the right to modify, update, or replace these Terms at any time, at its sole discretion. Changes will be posted on this page, accompanied by a revised “Last Updated” date. Continued use of the site after such changes is accepted by the revised Terms of Service.
2. About Defendra
Defendra, Inc. is a cybersecurity services company that provides advanced digital protection, security consulting, managed defense, incident response, and technology-driven risk assessment solutions.
Our mission is to help businesses, healthcare institutions, governments, and professionals protect their data, networks, and assets against evolving cyber threats.
Defendra.io serves as an information, service, and engagement platform for Defendra’s cybersecurity offerings.
3. Eligibility and User Responsibilities
By using Defendra.io or contracting Defendra services, you represent and warrant that:
You are at least 18 years old or the legal age of majority in your jurisdiction.
You have the legal capacity and authority to enter into these Terms.
You will comply with all applicable laws, regulations, and ethical standards related to cybersecurity and data privacy.
You will not use Defendra’s services for unlawful purposes or malicious exploitation.
Users are responsible for:
Maintaining the confidentiality of their account credentials.
I’d like to ensure that all information provided to Defendra is accurate and up-to-date.
Report unauthorized access or suspected compromise immediately to support@defendra.io.
4. Services Overview
Defendra provides cybersecurity solutions, including, but not limited to:
Security monitoring, penetration testing, and vulnerability assessment.
Managed security services and incident response.
Digital forensics and breach remediation.
Risk evaluation and compliance consulting.
Cyber defense software, cloud security, and automation tools.
Security awareness training and corporate advisory programs.
All services are subject to availability, contract terms, and applicable laws and regulations.
Defendra may modify, suspend, or terminate specific services without prior notice, as part of product improvement, system maintenance, or compliance with legal obligations.
5. Intellectual Property Rights
All content, materials, software, designs, and data available on Defendra.io—including text, graphics, trademarks, service marks, logos, icons, code, and visual interfaces—are the exclusive property of Defendra, Inc. or its licensors and are protected by U.S. and international intellectual property laws.
Permitted Use
You may:
Please take a look, download, and print website materials for personal or business reference, provided you do not change or redistribute them.
Use Defendra products and materials solely within the scope of licensed or contracted use.
Prohibited Use
You may not:
Copy, reproduce, modify, or distribute content without express written consent.
Reverse engineer, decompile, or extract source code from any Defendra software.
Use any automated system (bots, crawlers, scrapers) to access the site.
Misrepresent Defendra’s trademarks or mislead others about an affiliation.
Violation of these provisions may result in immediate termination of access and potential legal action.
6. Software License and Technology Disclaimer
Defendra may grant limited, non-exclusive, non-transferable access to its proprietary or licensed software and platforms during the provision of cybersecurity services.
Disclaimer on Technology Dependence and Vulnerability:
Defendra’s systems, software, and integrations rely on complex technologies—some proprietary, others open source or third-party.
Although we apply rigorous security measures, no software system or digital platform is entirely immune to vulnerabilities, errors, or failures.
Users acknowledge and accept that:
All technology, including cybersecurity tools, carries inherent risks.
Specific unknown or zero-day vulnerabilities may exist in the software ecosystem.
The performance, uptime, and accuracy of results cannot be guaranteed as absolute.
Defendra is not liable for security incidents arising from external dependencies, third-party APIs, or client infrastructure configurations.
We continuously monitor, patch, and upgrade systems to mitigate risk, but complete invulnerability is not achievable within any computing environment.
7. User Conduct and Acceptable Use Policy
Users agree not to:
Use Defendra services for malicious or unlawful purposes (e.g., unauthorized penetration testing, data theft, or distribution of malware).
Access or attempt to access data not intended for you.
Circumvent authentication or security measures on any system.
Upload or distribute harmful code, spam, or disruptive content.
Misrepresent affiliation with Defendra.
Use the platform to engage in hacking, phishing, or social engineering.
Violations of this policy may result in suspension, termination, or reporting to authorities.
8. Privacy and Data Protection
Defendra’s Privacy Policy governs your privacy.
By using Defendra.io, you agree to our collection and use of information in accordance with that policy.
We take privacy seriously and implement strong encryption, access control, and monitoring systems.
However, as with all digital communications, no system can guarantee absolute confidentiality or integrity of transmitted data.
Users acknowledge the inherent risks of online data transmission and agree that Defendra cannot be held responsible for security breaches resulting from events beyond its control, including network attacks or zero-day vulnerabilities in underlying software or hardware components.
9. Account Registration and Security
Certain Defendra services require registration.
You agree to:
Provide truthful, current, and complete information.
Maintain the confidentiality of your credentials.
Notify Defendra immediately of unauthorized access.
Accept responsibility for activities conducted under your account.
Defendra reserves the right to suspend accounts suspected of misuse or fraud.
10. Payment, Subscription, and Fees
If applicable, Defendra services may be provided under paid subscription or consulting contracts.
Payment Terms
Fees are due upon receipt of the invoice or upon subscription activation.
Late payments may incur interest or result in the suspension of services.
All payments are final, unless otherwise agreed upon in a contract.
Prices are exclusive of taxes, which are the client’s responsibility.
Refund Policy
Refunds are provided only for unused prepaid services when terminated by Defendra for convenience or as outlined in individual agreements.
11. Third-Party Services and Integrations
Defendra may integrate or rely upon third-party platforms such as cloud providers, authentication tools, or analytics services.
We are not responsible for the performance, security, or privacy practices of these third-party entities.
You agree that their respective terms and conditions should be used for third-party integrations.
12. Service Availability and Maintenance
Defendra strives for continuous availability of its website and security platforms, but does not guarantee uninterrupted access.
Periodic maintenance, system upgrades, network outages, or force majeure events may cause temporary unavailability.
We may suspend or terminate parts of the service for security reasons, to protect data integrity, or to comply with applicable laws.
13. No Guarantee of Results
While Defendra employs advanced methods and expertise, cybersecurity outcomes depend on multiple variables, including system complexity, user configuration, and the behavior of external threats.
Defendra does not warrant that:
All vulnerabilities will be identified or remediated.
Services will be error-free, secure, and available at all times.
Implemented defenses will prevent all cyber incidents.
Our role is advisory and protective, not absolute prevention of cyber risk.
14. Disclaimer of Warranties
Defendra services and all related materials are provided “as is” and “as available”, without warranties of any kind, express or implied.
To the maximum extent permitted by law, Defendra disclaims all warranties, including but not limited to:
Merchantability or fitness for a particular purpose.
Non-infringement or compatibility with specific environments.
Accuracy, reliability, or completeness of any analysis, recommendation, or software result.
Continuous operation without interruptions or defects.
Defendra does not guarantee that our software or websites are free from vulnerabilities, malware, or errors, though we take all commercially reasonable measures to minimize such risks.
15. Limitation of Liability
To the fullest extent permitted by law:
Defendra, its affiliates, directors, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, reputation, or business interruption arising from your use of our services.
Total liability for any claim related to our services shall not exceed the amount paid by the user for the service giving rise to the claim, or $1,000, whichever is less.
Defendra is not responsible for losses arising from vulnerabilities in third-party software, systems, or integrations that our services rely on.
These limitations apply regardless of the form of action—contract, tort, negligence, strict liability, or otherwise—and survive termination of this Agreement.
16. Indemnification
You agree to indemnify and hold harmless Defendra, its officers, employees, agents, and affiliates from and against any claims, damages, liabilities, costs, and expenses arising out of:
Please don’t hesitate to use or misuse our website or services.
Violation of these Terms or applicable laws.
Infringement of any third-party rights or intellectual property.
Breach of confidentiality, security, or privacy obligations.
Defendra reserves the right to assume defense and control of any matter subject to indemnification, at your expense.
17. Confidentiality
Certain services may involve the exchange of sensitive or proprietary information.
Both parties agree to:
Keep such information strictly confidential.
Use it solely for the purpose of fulfilling contractual obligations.
Please don’t share it with anyone else without written consent.
Confidentiality obligations do not apply to information that:
Is publicly known or becomes so through no breach of these Terms.
It is independently developed without access to confidential materials.
It is required to be disclosed by law or governmental order.
18. Security Vulnerabilities and Shared Responsibility
Defendra operates under a shared responsibility model:
Defendra is responsible for securing its own infrastructure, software, and operational controls.
Clients are responsible for securing their internal systems, endpoints, and credentials.
We acknowledge that cybersecurity environments are dynamic and inherently uncertain.
While Defendra employs best practices, complete elimination of risk is impossible.
By using our services, you accept that:
Residual risks, bugs, or misconfigurations may exist.
Emerging threats, zero-day exploits, and hardware-level vulnerabilities are prevalent across the industry.
Defendra will act promptly to mitigate discovered risks, but cannot guarantee immunity from liability.
19. Force Majeure
Defendra shall not be liable for failure to perform obligations due to causes beyond reasonable control, including but not limited to:
Acts of God, natural disasters, or pandemics.
Network outages, power failures, or data center disruptions.
Government actions, embargoes, or cyberwarfare.
Supplier or third-party service interruptions.
20. Termination
Defendra may suspend or terminate user access:
For breach of these Terms or misuse of services.
Upon legal or regulatory requirement.
For maintenance or discontinuation of obsolete products.
Users may discontinue use at any time.
Sections regarding intellectual property, warranty disclaimers, limitation of liability, confidentiality, and governing law shall survive termination.
21. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of laws principles.
Any disputes shall be resolved exclusively in the state or federal courts located in Dallas County, Texas, and both parties consent to personal jurisdiction therein.
22. Export Control and Legal Compliance
You agree not to export, re-export, or transfer any Defendra software or data to countries or entities subject to U.S. export restrictions, including but not limited to embargoed nations or designated blocked users.
Users are responsible for complying with all local, state, federal, and international cybersecurity and data protection laws applicable to their use of our services.
23. Reporting Vulnerabilities and Misuse
Defendra welcomes responsible disclosure of security vulnerabilities affecting our platforms.
Reports should be sent confidentially to support@defendra.io.
We discourage public disclosure of security findings until Defendra has confirmed and addressed them.
Any misuse of this process for exploitation, blackmail, or extortion will be reported to authorities.
24. Dispute Resolution
In case of dispute:
I want you to know that parties will first attempt to resolve the matter amicably via written notice.
If unresolved, parties agree to mediation in Dallas, Texas.
If mediation fails, disputes shall proceed to binding arbitration or competent court jurisdiction as allowed by law.
Each party bears its own costs unless otherwise ordered.
25. Links to Third-Party Websites
Defendra.io may contain links to external websites not controlled by Defendra.
We provide these links for convenience and informational purposes only; their inclusion does not mean endorsement.
We are not responsible for the content, security, or privacy practices of such third-party sites.
26. Compliance and Ethics
Defendra upholds ethical principles of integrity, transparency, and lawful conduct in cybersecurity operations.
Users must not exploit or misuse our tools or findings for unauthorized purposes.
Violations of ethical or legal standards may result in immediate service suspension and potential reporting to relevant authorities.
27. Notice for International Users
Defendra operates primarily under U.S. jurisdiction but serves clients globally.
By accessing our services from outside the United States, you agree to the processing and storage of information in the U.S. and acknowledge that data protection laws in your jurisdiction may be different.
28. Entire Agreement
These Terms are the entire Agreement between you and Defendra regarding the use of Defendra.io and related services, superseding all prior agreements, understandings, or communications, whether written or oral.
If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
29. Contact Information
If you have questions or concerns about these Terms, please get in touch with us at:
Defendra.io, Computerlog, LLC
Attn: Legal Department
7920 Belt Line Rd, Suite 720
Dallas, TX 75254, USA
support@defendra.io
https://defendra.io
30. Acknowledgment
By using Defendra.io or engaging with Defendra’s services, you acknowledge that:
You have read and understood these Terms.
You accept that cybersecurity involves inherent risks and technical limitations.
You release Defendra from liability for vulnerabilities inherent in modern software or network infrastructures that are beyond our direct control.